Where are your stores and the operating hours?
You can find out more about our stores here.
What are your stores’ payment options?
We accept cash in Malaysian Ringgit, Debit/Credit Cards, UnionPay, Alipay/WeChat Pay in RMB and all major e-Wallets. Take your pick!
When do you close your stores?
We only close during Chinese New Year Eve from 6pm onwards, excluding department store.
- Stores in Shopping Mall will back in business on Chor 3.
- Standing Stores will back in business on Chor 4.
- Department store counter will operate as usual.
Are all your online products available in stores?
As much as we'd love to, there's just way too much good stuff on our website to stock in our stores too!
If the product you're looking for isn't available in-store, feel free to approach us here.
Can I check the availability of an item in-store?
Yes, you can! Please drop us a message here with an image or references of the product and we'll do our best to help.
Can I reserve an item in-store?
Yes, indeed! Please drop us a message here with an image or references of the product and we'll do our best to help.
*If your reservation is confirmed, we will hold your items for 3 days.
Store Exchange & Refund Policy
What are the terms & conditions required for exchange?
Please read here.
Can I return my store purchase for Online Store Credit?
Store purchases cannot be returned for Store Credits.
Not to worry though! You're welcome to exchange your purchase to something else within 3 days from your date of purchase.
What if my store purchase is defective?
We're incredibly sorry about your defective purchase! :(
Please give us a chance to fix this - head on over to any of our stores within 3 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.